Upturn Clothing

Upturn Clothing General Information

Do I have to pay sales tax?

Currently we charge sales tax in North Carolina.

What payment methods are accepted?

We currently accept Visa & MasterCard. Your credit card statement will show Gogo Renewables, LLC as the charge.

Do you accept paypal?

No.

Can I pay by check/money order?

Not at this time.

Can I Order Over The Phone?

Unfortunately we cannot take phone orders at this time. Our telephone staff is dedicated to customer service only.

If I sign up for the email list, will I get spam?

No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists. For more information please view our Privacy Policy

How should I care for my items?

Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.

How do I contact Upturn Clothing?

Upturn Clothing can be reached at the following address or by email. Our hours are Monday thurough Friday, 9AM to 5PM EST.

Gogo Renewables, LLC
info@upturnclothing.com
1203 Balmoral Dr.
Cary, NC 27511

How Do You Ship Your Orders?

Orders within the United States are shipped by the US Postal Service or United Parcel Service. Your order will usually ship within 3-7 business days from receipt by us.

How long will it take to receive my order?

We will make every effort to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase due to US Postal Service backups.

What if an item is out of stock?

Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as these items may come back in stock at a later time.

What does (Preorder Only) mean?

These are items that are not in stock yet and are available to preorder. This means that you can place your order and we will ship these items to you as soon as we do get them in stock. We will not charge your card until we have pulled the item and prepared it to be shipped to you.

Can I return an Item?

Yes. Please view our returns policy for more information.

Is your site secure?

We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.